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FAQ

What are the delivery hours?

Our delivery hours are from 9 am to 6 pm, 5 days in a week. We don’t deliver on Sundays or other public holidays.

Can shipments be tracked online?

We will be providing the tracking id and you would be able to track the shipments through our logistic partner website.

What if the customer is not available at the time of delivery?

Our logistic partners will try to contact the customers over phone in case the package cannot be delivered

Can I gift wrap the shipment ?

If you have any special delivery requests like gift wrapping or inserting any message, please drop us an email at gift@hotstarshop.com  Obviously, the message should not be offensive and we will use our discretion.

What to do if the shipment received is damaged or does not contain the items ordered ?

Please refer to Refund and Replacement policy section.

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