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RETURN

We have a 30 days return policy

Hotstarshop.com Return and Exchange Policy offers you the option to return or exchange items purchased on Hotstarshop.com within 30 days of receipt. In case of returns, we will credit the amount you paid for the products as cashback into your account. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However an exchange is subject to availability of the item in our stock.

The following EXCEPTIONS and RULES apply to this Policy:

fashion accessories, cannot be exchanged or returned. The list of such items includes

Jewelry, Collectivities  These items cannot be exchanged.

All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box as well and returned), and should not be broken or tampered with.

Only size exchanges are allowed. Items can be exchanged for a similar size or a different size.

Exchanges are allowed only if your address is serviceable for an Exchange by our logistics team.

In case you had purchased an item which has a free gift/offer associated with it and you wish to return the item, maximum of Refunds/Free item MRP will be debited until the satisfactory receipt of all free gift(s)/offer item(s) that are shipped along with it.

If you choose to self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.

 

Please note that the product(s) should be unused, unwashed with all original tags intact and should be sent back in original packaging along with all parts and freebies and a copy of original invoice. To ensure that the quality of the product is maintained, we request you to please make sure that the product(s) are properly packaged when you are returning it.

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