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Why Customer Reviews are Important for Local SEO

Google loves to see customer reviews because users love to see customer reviews. SEO is all about optimising your website for Google, but Google should be about optimising your website for users. A few important things to keep in mind regarding customer reviews and SEO include:

  • Quantity. The number of reviews that you have on your website is important. Google likes to see a good amount of reviews, somewhere between at least ten and twenty; just make sure you don’t get too crazy and create a cluttered website.
  • Ratings. Although it may sound obvious, it’s important to remember that the actual ratings you’re given in your reviews are good. It’s certainly OK to put some less-than-perfect reviews on your page because you don’t want to appear untruthful, but do remember that Google looks at the quality as well as the quantity.
  • Keywords. If you have your product name and/or keywords in the customer reviews, Google bots will surely find your site relevant and start placing it at the top. Keywords are important for SEO in every aspect of your website, so customer reviews are just another place to make it happen.
  • Competition. Your competitors will have customer reviews on their sites, so they will have an edge when it comes to a local SERP for the reasons discussed above. However, it’s important to remember that just because they got started first doesn’t mean they’re going to finish first. You still have plenty of time to get a strategy together and outrank your competitors.
  • Mobile. Many mobile users look for reviews when searching for a local establishment to make a purchase from. Reviews in conjunction with mobile-friendly websites will drive twice the traffic to your business compared to those without.
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